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About the job

About the Firm-

Levi & Korsinsky is committed to advocating for shareholders and consumers. seeking justice from major corporations and their executives. With decades of experience, our attorneys have established groundbreaking legal precedents in high slakes securities and class action lawsuits nationwide.

Our rapidly expanding markeling division is part of an established international law firm with over 22 years of history. We are rapidly expanding in house in Technology. Al. CRM development, consumer experience leams, and performance markeling.

Position Overview:

Levi and Korsinsky LLP, a US-based law firm representing aggrieved consumers against large corporate wrong-doers, is seeking a Call Center Manager to oversee its growing team of call center agents handling inquiries related to class action consumer cases. The current team consists of 3 agents handling hundreds of clients. The firm seeks to enhance the quality of its call center operations and grow this depariment with someone like you.

Key responsibilities include:

(i) working closely with the legal teams to understand their inlake and case follow-up objectives.

(ii) sufficiently comprehend the case and be able to strategize and create campaigns and processes to carry out the legal team\’s objectives:

(iii) assure thal call center agents are properly Trained and understand each case objective and goals of management, and have someone to provide guidance throughout the processi

(iv) manage and monitor the leam to assure the efforts are achieving results and

(v) provide reporting to stakeholders.

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Objectives:

• Proactive, prompt follow up with clients through email, calls, and texting on mass consumer case campaigns launched by the legal team.
• Understanding each case and the objectives of the legal team so that they can be helpful to potential clients and accomplish the firm\’s objective for each case.
• Building relationships with clients where possible and efficient.
• Following up with clients to get evidence or other information required to process their cases.
• Gel to as many clients as possible while achieving the firm\’s objectives efficiency without sacrificing quality.
• Exercising sound judgment, which comes from proper training and education. in dealing with clients.
• Exercising judgment when to escalate to higher levels of management.

Location –

Pune

Requirements:

• Location: Wework Baner, Pune. India
• Time: 9am to 5pm EST
• At least 10 years of managing sophisticated call center operations preferably in the mass fort or legal space.
• Proven management skills.
• Strong writing skills.
• Super Organized.
• Take ownership type of personality
• Exceptionally high level of intelligence.

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