About Irwin Mitchell
Irwin Mitchell is a leading national law firm known for its client-focused approach, combining legal expertise with empathy, as reflected in our philosophy, “Expert Hand, Human Touch.” With offices across the United Kingdom, we provide expert legal services that help individuals and businesses navigate life’s ups and downs. Whether supporting corporate clients or individual cases, our team delivers exceptional outcomes while fostering a friendly and inclusive environment for our employees.
We believe in flexibility at work and offer hybrid working options, allowing our colleagues to choose how best to work while maintaining a balance that works for them. This commitment to flexibility extends to our Legal Helpline Paralegal role, allowing office attendance on an ad-hoc basis in Sheffield. As a Legal Helpline Paralegal, you’ll play a crucial role in providing general legal support across a wide range of UK jurisdiction commercial and personal legal matters via the telephone.
About the Role
As a Legal Helpline Paralegal, you will be part of a dynamic team that provides general and preliminary legal support to clients via the telephone. You will offer expert legal advice while ensuring that your guidance remains general and adheres to regulatory standards. This role is vital in ensuring our clients receive exceptional service without incurring reputational or financial risks to the firm.
Key Responsibilities:
- Provide general legal support for UK jurisdiction commercial and personal legal matters.
- Ensure all advice is preliminary and stays within the legal advice guidelines, adhering to regulatory standards.
- Conduct legal research to stay updated on UK law changes and provide accurate legal information.
- Champion specific legal areas, serving as an ambassador for the Legal Helpline within the legal department.
- Identify cases that require specific legal support and recommend professional services where necessary.
- Assess legal claims against Legal Expenses terms and conditions, ensuring that clear exceptions are communicated to policyholders.
- Handle calls with empathy and professionalism, especially for vulnerable clients.
- Work collaboratively with team members to deliver consistent high-quality service.
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About You
We are seeking an enthusiastic and client-focused Legal Helpline Paralegal who possesses excellent communication skills and can handle complex legal queries while maintaining a professional and empathetic demeanor.
Skills and Experience:
- Law Degree: UK Law Degree (2:1 or above), LLB or equivalent.
- Client Care Experience: Prior experience in customer or client service roles is highly desirable.
- Fluent in English: Both oral and written communication must be of an excellent standard.
- Computer Competence: Ability to handle general office software and manage legal research tools.
- Empathy and Understanding: Ability to manage sensitive and vulnerable clients.
- Time Management: Strong ability to work under deadlines, especially within call-handling parameters.
- Call Handling Experience: Experience in call-handling is preferred but not mandatory.
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Benefits – What We Offer You
At Irwin Mitchell, we care about the well-being and growth of our employees. The Legal Helpline Paralegal position offers a wide range of benefits:
- Flexible Working Options: We support our employees in balancing their professional and personal lives with hybrid working and Flexible by Choice programs.
- 25 Days of Holiday: Enjoy 25 days of holidays as standard, plus bank holidays. You can also buy up to 35 hours of extra holiday.
- Health Benefits: Access Westfield Health membership and Aviva Digital GP services to receive refunds on medical services.
- Volunteering Days: Two paid volunteering days per year to support a cause of your choice.
- A wide range of well-being initiatives to ensure mental and physical health support, tailored to suit individual needs.
Irwin Mitchell is committed to diversity and inclusion. We have established inclusion network groups across the business to ensure that our workplace remains an environment where everyone can flourish. Our responsible business program also focuses on social responsibility, community investment, and environmental initiatives to support tackling climate change.
Location
This is a hybrid role, with office attendance on an ad-hoc basis in Sheffield. You will have the flexibility to work remotely while meeting the business’s and client’s needs.
Additional Information
As part of the Irwin Mitchell Group’s onboarding process, all successful applicants will undergo employment screening, which includes eligibility checks, criminal record checks, and financial checks with a credit reference agency. The screening process complies with Data Protection and other applicable laws, ensuring all employees meet our standards for honesty and integrity.
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Application Process
If you’re ready to join a dynamic and inclusive team at Irwin Mitchell, click the Apply Now button or visit the job listing here: Legal Helpline Paralegal on LinkedIn to submit your application. Join a firm committed to legal excellence, client service, and employee well-being while helping individuals and businesses navigate legal challenges across the UK.
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