Legal Intake Call Center Manager by Levi & Korsin sky LLP [Pune, On-site], Apply now

About Levi & Korsinsky LLP
Levi & Korsinsky, LLP is a renowned plaintiffs’ law firm with over 80 years of combined partner experience and more than 30 lawyers spread across five offices. The firm has built a solid reputation for fighting on behalf of aggrieved shareholders and consumers in complex securities litigation. The firm’s track record includes recovering billions of dollars for defrauded investors while setting groundbreaking legal precedents. Specializing in securities litigation, corporate governance, mergers & acquisitions, consumer litigation, and class actions, Levi & Korsinsky is committed to obtaining redress from major corporate wrongdoers.

Additionally, the firm has developed cutting-edge technology to empower institutional investors with its CORE Monitoring Systems, LLC platform. This technology enables institutional investors to monitor and recover from portfolio litigation opportunities easily and efficiently.

More about the firm can be found at www.zlk.com.

About the Event
Levi & Korsinsky LLP is actively seeking to expand its legal intake call center operations and is hiring for the position of Legal Intake Call Center Manager. This manager will play a critical role in leading the firm’s growing team of call center agents who handle inquiries related to class action lawsuits. The position is a key part of the firm’s strategy to enhance client communication and streamline the intake process for mass consumer case campaigns.

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As part of this role, the Call Center Manager will closely collaborate with the legal team to ensure that the intake department operates efficiently and in alignment with the firm’s case follow-up objectives. The successful candidate will be responsible for training and managing the team of agents, developing intake strategies, and overseeing the day-to-day operations of the call center. This role requires strong leadership skills and an ability to foster a positive and productive work environment.

Event Details
Event Name: Legal Intake Call Center Manager Hiring Event by Levi & Korsinsky LLP
Mode: On-site
Prizes Worth: Competitive salary and comprehensive benefits package

Position Overview: Legal Intake Call Center Manager
As a Call Center Manager, you will lead a team of more than 10 global agents responsible for handling consumer inquiries related to the firm’s class action lawsuits. The role involves working closely with the legal team to understand their case objectives and developing workflows that ensure efficient client intake and follow-up processes. The Call Center Manager will be responsible for setting performance targets, coaching and motivating the team, and ensuring that all client interactions meet the firm’s high-quality standards.

Key Responsibilities:

Team Leadership: Lead, supervise, and motivate a global team of 10+ call center agents. Conduct regular team meetings, provide coaching, and offer continuous professional development.
Legal Knowledge Integration: Develop a deep understanding of the firm’s legal cases and ensure the team is well-equipped to handle client inquiries efficiently. Collaborate with the legal team to stay updated on case statuses and communicate any updates to agents.
Legal Resources Utilization: Ensure agents have access to the latest legal resources and databases to provide clients with accurate information. Create and update training materials in collaboration with the legal team to improve agents’ knowledge.
Operational Oversight: Develop and implement call center strategies, policies, and procedures that optimize operational efficiency. Regularly monitor performance metrics and take corrective actions when necessary to maintain high performance.
Quality Control: Establish quality assurance protocols to ensure that all client interactions are handled professionally and consistently. Conduct performance evaluations and provide constructive feedback to help agents improve.
Compliance and Confidentiality: Enforce strict compliance standards and ensure confidentiality protocols are followed when handling sensitive client information. Implement data protection measures in line with legal regulations.
Crisis Management: Develop escalation protocols for handling urgent or sensitive client issues. Work with legal teams to resolve concerns and provide timely solutions.
Client Retention: Collaborate with the marketing and legal teams to implement client retention strategies. Gather and analyze client feedback, using it to improve overall client satisfaction.

What We Are Looking For
The ideal candidate for this role should have significant experience in managing sophisticated call center operations, preferably in the legal or mass tort space. You should be a highly organized individual with strong leadership skills and a track record of fostering team collaboration and achieving performance goals. Strong writing and communication skills are essential, as well as an ability to handle confidential client information with care. Below are some specific qualifications and traits we seek in our ideal candidate:

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Experience: At least 10 years of managing call center operations, preferably in the legal or mass tort industries.
Leadership Skills: Proven ability to lead and motivate teams in a fast-paced environment.
Organizational Skills: Highly organized, with a strong ability to manage multiple tasks simultaneously.
Problem-solving Abilities: Analytical mindset with the ability to identify and resolve issues proactively.
Confidentiality: Ability to manage sensitive client data with the utmost discretion and confidentiality.
Location and Hours: Wework Baner, Pune, India | Working hours: 9 AM to 5 PM EST.

Location and Work Arrangement

Location: Wework Baner, Pune, India
Work Hours: 9 AM to 5 PM EST
Work Arrangement: Full-time, on-site position

Compensation and Benefits
Levi & Korsinsky LLP offers a competitive salary package, aligned with industry standards, and a comprehensive benefits package that includes health insurance, retirement benefits, and opportunities for professional development. The firm strongly believes in fostering a collaborative workplace culture, and the Call Center Manager will be part of a team that celebrates success together while continuously striving for excellence.

Contact Information
For more details about this opportunity and to apply, please visit the following contact points:

Phone: 212-363-7500
Website: www.zlk.com

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